Trip-specific terms override anything on this page. If you don't have your trip terms in writing, please WhatsApp us and we'll send them.
General cancellation guidance
- Enquiries carry no obligation and can be withdrawn at any time at no cost.
- Once a booking is confirmed and an advance has been paid, cancellation fees apply.
- Cancellation fees typically rise closer to the departure date, following the policies of our hotel, transport, and activity partners.
- Non-refundable components (e.g. flight tickets, ferry tickets, permits) are called out upfront.
Rescheduling
We're usually able to help you move dates if you tell us early. Rescheduling may involve price adjustments if the new dates fall into a different season.
If StayLocal cancels
If we cancel a trip for any reason, you'll receive the full amount paid, less any non-recoverable third-party costs — and we'll be transparent about what those are.
How to request a cancellation or refund
Write to hello@staylocal.in or WhatsApp us. We'll process the request within 2 working days and share the applicable amounts in writing before any refund is initiated.